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How evip5 Handles Your Personal Information

Your account with us connects to your DANA, OVO, or GoPay wallet — so how we handle your personal data deserves a clear, honest answer.

Account data protectedWallet details kept privateDANA, OVO, GoPay — securedYour rights, clearly explainedContact us to request changes
evip5 How evip5 Handles Your Personal Information
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

Privacy on evip5 is not just a policy document — it shapes how your account is built. Wallet verification for DANA, OVO, and GoPay follows a two-step confirmation that ties your registered phone number to your account before any withdrawal is processed. That step exists to protect you as much as it protects us. Cookies used across the platform are categorised into essential, functional, and analytics types; you can adjust non-essential cookie preferences through the settings link in the footer. Data is stored on servers operating under security standards that include encrypted connections for all account sessions.

Encrypted Account Sessions

Every login session runs over an encrypted connection. Your credentials, wallet data and session tokens are never transmitted in plain text, reducing interception risk across all devices.

Wallet Verification Steps

DANA, OVO, and GoPay withdrawals require phone-number verification tied to your registered account. This step confirms your identity before funds move, keeping your wallet details from being used without your knowledge.

Cookie Preference Control

Non-essential cookies — analytics and preference tracking — can be switched off via the cookie settings link in the footer. Essential cookies that keep your session active cannot be disabled without ending your login.

Data Retention and Deletion

We keep your account data only as long as required by applicable local regulations. Once an account is closed and the retention period ends, personal data is deleted on a scheduled basis — not stored indefinitely.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

Have a question about your account data, a request to update stored information, or a concern about how a transaction detail was recorded? Our support team handles privacy queries alongside general account help. You can reach us through live chat inside your account dashboard, by email at the address shown in your account settings, or via the in-app help button on mobile. Response times vary; we aim to acknowledge data-related requests within a reasonable window and resolve them as quickly as the verification steps allow.

Live Chat Access live chat directly from your account dashboard. Raise a data query, request a copy of your stored details, or ask about wallet-linked records — all in one place.
Email Support Send a written request to the email address listed in your account settings. Useful for formal data access or deletion requests where a written record helps both sides.
In-App Help On mobile, tap the help icon to open a support thread. Privacy questions submitted here are routed to the same team as live chat, so response quality is consistent.

Your Privacy Rights — Common Questions

These are the questions we hear most often about how personal data works on evip5. If something here doesn't cover your situation, our live chat and email support channels are the right next step.

We store your name, email, phone number, and the wallet identifier — DANA, OVO, or GoPay — you used to register. Device and session logs are also retained for security purposes.

Wallet data is shared only with DANA, OVO, or GoPay to process your specific transaction. We do not sell, rent or trade your payment information to any other third party.

Yes. Submit a data access request through live chat or the support email listed in your account settings. We'll verify your identity first, then send a summary of what we hold.

Contact support via email with a deletion request. We'll process it in line with applicable local regulations — some data may be retained for the legally required period before full deletion.

We use essential, functional, and analytics cookies. Non-essential ones can be turned off through the cookie settings link in the footer. Essential session cookies stay active while you're logged in.

All sessions use encrypted connections. Withdrawals via DANA, OVO, or GoPay require a phone-number verification step tied to your registered account before any funds are released.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.