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Understand the Rules That Protect Your Account

Our legal terms set out exactly what you agree to when you open and use your evip5 account — covering everything from account eligibility and wallet use to data handling and your rights as a user.

Account Eligibility RulesDANA, OVO, GoPay Wallet TermsData & Privacy RightsJurisdiction-Dependent AccessAccount Security Obligations
evip5 Understand the Rules That Protect Your Account
DATA AND SECURITY STANDARDS

How We Handle Your Account Data and Keep It Secure

Your personal information and transaction history are stored under strict access controls. We do not sell your data to third parties. Wallet details linked to DANA, OVO, or GoPay are held in encrypted form and are used solely for transaction processing, identity verification, and fraud prevention. You have the right to request a copy of the data we hold on you, ask us to correct inaccuracies, or request deletion where no legal retention obligation applies.

Data Retention Policy

We keep your account and transaction records for the period required by applicable law. Once that period lapses and your account is closed, personal data is deleted from live systems on a rolling schedule.

Cookie Handling

Our site uses session and analytics cookies to keep your login active and to understand how the platform performs. You can manage cookie preferences through your browser settings at any time.

Account Security Measures

Each login is protected by OTP verification sent to your registered number. If we detect an unusual access pattern — new device, unfamiliar location — your account is flagged and you will be prompted to re-verify before continuing.

Requesting Changes to Your Data

To correct, export, or delete your personal data, contact support with your account ID. We process verified data requests in line with the timeframes required by applicable local law.

LEGAL CONTACT PATHS

Reach Us for Policy Questions and Account Issues

If you have a question about how our terms apply to your account, a dispute over a transaction, or a request to access or delete your personal data, our support team handles these through dedicated channels. Policy and legal requests are logged separately from general account help so they reach the right team without delay.

Live Chat Support Open the chat window from your account dashboard any time you need to raise a legal or policy question. Our team will log your request and respond within the chat thread.
Email for Formal Requests Send formal data access, deletion, or dispute requests to our support email address. Include your registered account ID so we can locate your record without delays.
Account Help Centre Our help centre covers the most common policy questions — account closure, data requests, wallet dispute steps, and what to do if you believe a transaction was processed in error.

Your Legal and Policy Questions, Answered

These are the questions we hear most often about how our terms work in practice — covering account eligibility, data rights, wallet conditions, and what happens when something goes wrong.

You must meet the minimum age set by local law in your region and access the platform only where online gaming is lawful. Eligibility is assessed at registration and we may ask for verification documents to confirm it.

We collect the information you provide at registration, your transaction history including DANA, OVO, and GoPay movements, device identifiers, and session logs. This data is used for account management, fraud prevention, and legal compliance.

Yes. Contact our support team with your account ID and submit a formal data access request. We will provide a summary of the personal data we hold against your account within the timeframe local law requires.

Submit a closure request through support or the help centre. Once your account is closed and any pending transactions are settled, we will delete personal data that is not subject to a legal retention requirement.

We publish a revised version of the terms on this page with an effective date. If you continue using your account after that date, you are accepting the updated terms. If you do not agree, close your account before the revision takes effect.

Contact support as soon as possible and include your transaction reference, the wallet used — DANA, OVO, or GoPay — the amount, and the date. Our team will investigate and update you through your registered contact.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.